Refund policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Requesting a Return

To request a return, log in to your customer account (the one associated with the email address used when placing your order). A "Request a Return" option will appear directly on the relevant order.

If you're unable to find or access your account, you can submit your request via the form available in the site footer, under "Contact." We will then guide you through the process.

Once your request has been reviewed, we will send you the instructions needed to proceed with the return.

Items returned without a prior return request will not be accepted.

For any questions regarding a return, you can also contact us at:
contact@anceplainford.com

International Returns

Returns are accepted for orders placed within the European Union, in accordance with applicable regulations.

Due to logistical constraints, variable customs fees, and the inability to guarantee proper delivery and processing of packages, returns from countries outside the European Union are not accepted.

Return Address

Returns should be sent to the following address:

Ance Plainford
104 rue de la Pilate
35136 Saint-Jacques-de-la-Lande
France

Return Shipping Costs

  • If the return is not due to an error on our part (incorrect size, change of mind, etc.), the cost of return shipping will be deducted from the total refund amount.
  • If the error is on our part (defective, damaged, or incorrect item), return shipping costs will be fully covered by ANCE.
  • For exchanges, both the return shipping and the shipping of the new item will also be covered by ANCE.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it promptly.

Non-Returnable Items

The following items cannot be returned:

  • Items worn, used, or damaged by the customer
  • Items without tags or original packaging
  • Gift cards
  • Items purchased on promotion (Black Friday, sales, flash sales, or any other promotional offer) are not eligible for return

If you have any questions about a specific item, please feel free to contact us.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order for the item you want.

Right of Withdrawal (European Union)

In accordance with European regulations, you have 14 days after receiving your order to exercise your right of withdrawal, without having to provide a reason.

Items must be returned unworn, unused, with tags, and in their original packaging.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within a maximum of 10 business days.

Please note that the time it takes for the refund to appear may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, you can contact us at:
contact@anceplainford.com